Last updated: September 23, 2026

Refund Policy

This Refund Policy applies to orders placed through Northern Lights at northernlightsstrain.com.

Refund requests may be reviewed when the wrong item was shipped, an item arrived damaged, an order was canceled before fulfillment, a package was returned by the carrier, or another fulfillment issue is confirmed by customer service.

Customers requesting review should contact customer service promptly with the order number, a description of the issue, and photos of the product, packaging, and shipping label when relevant.

Opened, used, customer-damaged, restricted, refused, incorrectly addressed, promotional, or legally non-compliant orders may be ineligible for return or refund unless required by law or approved by customer service.

If a refund is approved, it will generally be returned to the original payment method when possible. Bank, card, wallet, or payment-provider timing may vary after a refund is issued.

This policy should be read together with the Terms and Conditions and the Shipping Policy.

Customer Service Email: info@northernlightsstrain.com
Customer Service Phone: (833) 365-5250
Operator: HFS Partners LLC
DBA / Fulfillment Address: 1209 N. Orange St., Wilmington, DE 19801, USA